Privacy Policy

This policy applies to bookings and online transactions processed through MandalaTickets.com, the reservations platform of Mandala Group.

1. Personal Information Collected

The company requests personal details to complete ticket transactions, including name, email, phone, address, and payment card information. We will only collect information that you knowingly and explicitly provide to us.

2. Use of Information

Customer purchase history and browsing patterns inform personalized event recommendations. The platform analyzes behavior to improve your shopping experience by showing you relevant content and offers.

3. Data Collection

Information gathering occurs through server logs, cookies, order forms, and surveys. Cookies are small files that your web browser stores on your computer's hard drive.

4. Cookies Policy

Four cookie categories are employed:

Users can adjust browser settings to manage cookie preferences.

5. Data Sharing

Business and technical partners receive customer data for order fulfillment and payment processing. These partners are legally bound by data protection agreements.

6. Disclosure of Information

Law enforcement requests may trigger data release. Business sales or asset transfers may involve customer data sharing with potential buyers.

7. Marketing Communications

An opt-in email system allows subscription to promotional content. Unsubscribe options appear in marketing messages, and preferences can be adjusted anytime.

8. Information Security

Users should protect passwords and avoid sharing computers.

9. Fraud Protection

The company performs extensive verifications on all orders and maintains a zero-tolerance policy for fraudulent transactions.

10. User Rights

Customers may request access, correction, cancellation, or processing opposition regarding personal data.

11. Data Retention

Information retention occurs only as long as necessary for stated purposes or legal requirements.

12. International Transfers

Personal data may be processed internationally with compliance to data protection regulations.

13. Privacy Notice Updates

The policy may be updated anytime, with notifications provided through standard communication channels.

14. Contact

Customer service: reservations@mandalaticket.com